Operations Manager | Halifax
TK Elevator Canada Ltd — Dartmouth, Nova Scotia, Canada
The Company
TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high- quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We’re reshaping the elevator industry and transforming cities into the best places to live.
What we expect
Your responsibilities
- Manage daily operations across all lines of business: new installation, service, maintenance, repair, and modernization projects.
- Develop and implement operational strategies to improve efficiency and customer satisfaction.
- Ensure projects are completed on time, within budget, and to the highest quality standards.
- Coordinate resource allocation to meet fluctuating demand and operational goals
- Lead and mentor a multidisciplinary team, including supervisors and field technicians.
- Foster a culture of safety, collaboration, and continuous improvement.
- Champion workplace safety and lead initiatives to minimize risks and incidents.
- Conduct regular performance reviews and implement training initiatives to enhance team capabilities.
- Build and maintain strong relationships with clients, consultants, and other stakeholders across all lines of business.
- Address and resolve customer concerns promptly, ensuring high levels of satisfaction and trust.
- Monitor and manage budgets, financial reporting, and profitability for the Halifax branch.
- Drive cost optimization strategies without compromising service quality.
- Analyze key performance indicators (KPIs) and prepare regular operational reports.
- Ensure all operations comply with local regulations, company policies, and industry standards.
- Collaborate with senior management to develop and execute strategic goals for the Halifax market.
- Identify opportunities for business growth and innovation across all lines of business.
Who we are looking for
Your qualifications
- Bachelor’s degree in Engineering, Business Administration, or a related field, or equivalent experience.
- 5+ years of operational management experience, ideally in the elevator or construction industry.
- Strong leadership and team-building abilities.
- Financial expertise in budgeting, P&L management, and cost control.
- Advanced project management skills and experience with relevant tools.
- Excellent interpersonal skills with a customer- focused approach.
- Knowledge of safety, compliance, and industry standards.
- Experience in unionized environments and familiarity with Nova Scotia regulations.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and operational systems (e.g., ERP, CRM, or project management tools).
Additional information
Additional information
TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, colour, religion, sexual orientation, gender identity, national origin, disability, age and veteran status, or any other protected status required by applicable law.
Job details
| Posting date: | 2024/12/18 |
|---|---|
| Experience level: | Experienced professionals |
| Type of contract: | Permanent, Full time |
| Work mode: | On Site |
| Job field: | Customer Services |
| Industry: | Engineering & urban mobility |
| Job number: | CA_ET_TKELEV00260 |
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
